- Branża: Government; Labor
- Number of terms: 77176
- Number of blossaries: 0
- Company Profile:
A professional who investigates customer complaints about merchandise, service, billing, or credit rating. Respnsibilities include:
* Examines records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint.
* Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors.
* Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill.
* May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature.
* May examine merchandise to determine accuracy of complaint.
* May follow up on recommended adjustments to ensure customer satisfaction.
* May key information into computer to obtain computerized records.
* May trace missing merchandise and be designated Tracer Clerk.
* May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated Over-Short-And-Damage Clerk.
* May be designated according to type of complaint adjusted as Bill Adjuster; Merchandise-Adjustment Clerk; Service Investigator.
Industry:Professional careers
A professional who interviews applicants applying for mortgage loans. Respnsibilities include:
* Interviews loan applicants to document income, debt, and credit history.
* Requests documents, such as income tax return, bank account number, purchase agreement, and property description, for verification.
* Determines if applicant meets establishment standards for further consideration, following manual and using calculator.
* Informs applicant of closing costs, such as appraisal, credit report, and notary fees.
* Answers applicant's questions and asks for signature on information authorization forms.
* Submits application forms to mortgage loan processor for verification of application information.
* Calls applicant or other persons to resolve discrepancies, such as credit report showing late payment history.
* Informs applicant of loan denial or acceptance.
* May visit establishments, such as branch banks, credit unions, real estate brokers, and builders, to promote mortgage service.
* May work on commission basis.
Industry:Professional careers
A professional who interviews applicants applying for mortgage loans. Respnsibilities include:
* Interviews loan applicants to document income, debt, and credit history.
* Requests documents, such as income tax return, bank account number, purchase agreement, and property description, for verification.
* Determines if applicant meets establishment standards for further consideration, following manual and using calculator.
* Informs applicant of closing costs, such as appraisal, credit report, and notary fees.
* Answers applicant's questions and asks for signature on information authorization forms.
* Submits application forms to mortgage loan processor for verification of application information.
* Calls applicant or other persons to resolve discrepancies, such as credit report showing late payment history.
* Informs applicant of loan denial or acceptance.
* May visit establishments, such as branch banks, credit unions, real estate brokers, and builders, to promote mortgage service.
* May work on commission basis.
Industry:Professional careers
A professional who locates debtors and solicits payment for delinquent accounts and removes merchandise for nonpayment of account.
* May initiate repossession proceedings.
* May drive truck to return merchandise to creditor.
* May locate, enter, and start vehicle being repossessed, using special tools, if key cannot be obtained from debtor, and return vehicle to creditor.
* May be designated according to merchandise repossessed as Automobile Repossessor.
Industry:Professional careers
A professional who traces skips (debtors who change residence without notifying creditors to evade payment of bills) for creditors or other concerned parties. Respnsibilities include:
* Searches city and telephone directories, and street listings, and inquires at post office.
* Interviews, telephones, or writes former neighbors, stores, friends, relatives, and former employers to elicit information pertaining to whereabouts of skips.
* Follows up each lead and prepares report of investigation to creditor.
* May trace individuals for purposes of serving legal papers.
* May contact debtors by mail or phone to attempt collection of money owed.
Industry:Professional careers
A professional who processes records of department-store transactions which cannot be applied to customer's account by routine procedures in order that charges, cash payments, and refunds may be recorded, collected, or credited. Respnsibilities include:
* Reviews and talks to sales-audit, charge-account-authorization, and collection personnel to identify missing information or compare signatures on sales or credit slips.
* Telephones or writes to customers for additional information.
* Corrects or adds information to customer accounts as necessary.
* Mails dunning correspondence to customers in arrears on their charge accounts.
Industry:Professional careers
A professional who processes records of department-store transactions which cannot be applied to customer's account by routine procedures in order that charges, cash payments, and refunds may be recorded, collected, or credited. Respnsibilities include:
* Reviews and talks to sales-audit, charge-account-authorization, and collection personnel to identify missing information or compare signatures on sales or credit slips.
* Telephones or writes to customers for additional information.
* Corrects or adds information to customer accounts as necessary.
* Mails dunning correspondence to customers in arrears on their charge accounts.
Industry:Professional careers
A professional who examines defective tires and tubes returned by customers to determine allowance due on replacement. Respnsibilities include:
* Visually and tactually examines tire to determine if defect resulted from faulty construction or curing.
* Measures tread depth, using tread depth gauge, to determine remaining tire life.
* Prorates allowances based on tread wear, warranty provisions, and knowledge of tire characteristics.
* Explains basis for allowance to customer, sales representative, or distributor.
* May train new workers.
Industry:Professional careers
A professional who visits dealers to verify purchases financed by bank against physical inventory of merchandise. Respnsibilities include:
* Reviews computer printouts listing customer names, addresses, and descriptions of merchandise financed through bank credit and chattel mortgage accounts to plan itinerary of unannounced visits to dealer premises.
* Explains purpose of visit and locates merchandise in areas, such as showroom, storage room, or car lot.
* Observes features of merchandise, such as size, color, model, and serial number, to verify item against computer printout.
* Examines records and questions dealer to determine disposition of items missing from inventory and to elicit information on dealer arrangement for payment to bank for merchandise sold.
* Records findings on printout and notifies supervisor of unusual findings.
Industry:Professional careers
A professional who visits dealers to verify purchases financed by bank against physical inventory of merchandise. Respnsibilities include:
* Reviews computer printouts listing customer names, addresses, and descriptions of merchandise financed through bank credit and chattel mortgage accounts to plan itinerary of unannounced visits to dealer premises.
* Explains purpose of visit and locates merchandise in areas, such as showroom, storage room, or car lot.
* Observes features of merchandise, such as size, color, model, and serial number, to verify item against computer printout.
* Examines records and questions dealer to determine disposition of items missing from inventory and to elicit information on dealer arrangement for payment to bank for merchandise sold.
* Records findings on printout and notifies supervisor of unusual findings.
Industry:Professional careers
